A group of ten project managers is trying to implement a way of streamlining their company's manufacturing times. They’re working with a consultancy outside of the organisation and senior directors from both companies constantly want to know the status of the project.

Before they had a business portal, they would find the project was constantly held back whenever a member of the team was out of the office – information was difficult to find and the senior directors were frustrated by the lack of management information received.

A business portal gave each user, including the outside consultancy access to a central web-based environment, where they could see each other’s files and key information about the project. Any user could log-in securely when they were away from the office and the senior directors received instant key performance indicators whenever they were needed, which showed them the status of the project. Click here for more benefits.

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Case study 2: IP Performance

IP Performance is a company established in 1994 to deliver Network Infrastructure Solutions. The nature of the business is complex with many aspects to be considered throughout the life cycle of any given project. Furthermore, the IPP offering includes service levels that are of the highest order in terms of response, typically within 4-hours on a national basis.

Clearly there are many elements that need to work harmoniously together in order for IPP to fulfil the needs of their customers in a manner that meets and exceeds expectations.

Taking a view

Versent were appointed to help implement systems that would facilitate levels of transparency that had, hitherto, not existed within the business to ‘join-up’ the IPP structure and allow for a more integrated and holistic view of projects.

After a period of consultancy that involved the examination of the prevailing situation and the interviewing of members of the IPP team, Versent formulated a plan of action achieve IPP’s goal of a more connected business structure.

The chosen solution was the deployment and integration of a Nexus based portal that would streamline many aspects of IPPs business. The solution encompassed everything that was impeding smooth operation such as legacy files and software that was still lingering around long after the business had outgrown it. These things stood in the way of growth as they defied coherence and data was fractured and disjointed, the Versent consolidation of such disparate elements into one coherent whole derived many tangible benefits for IPP.

The portal rapidly delivered true transparency improving communication and workflow. Both vendors and customers alike where also benefiting as all issues arising became instantly visible.

Result

Taken as a whole, the deployment of the portal solution has delivered on many diverse levels; Vendor relations are better, customer support is exceeding expectations and, with a vastly improved and more integrated single point of access, the combined knowledge base is delivering fresh leads from the data the company already holds.

All of this is totally controllable by designated officers of IPP who have specific authoring and editing rights assigned to them.

Marketing and HR are another two beneficiaries of the Versent designed and deployed solution, HR can keep track of records and update files easily and efficiently whilst Marketing is benefiting from using data accessed via the portal to not only distribute messages but also to track activities and results.

All in all the solution so far is best summed up by IPP Managing Director Phil Crossley “The Versent consultancy revealed a great deal more than we would ever have imagined in terms of legacy issues and conflicting systems but, more importantly, the system they deployed really has delivered great results. I would suggest that we are saving in the region of one week per month, per head as a result. Add that up and you start to see a very good return on investment rather more quickly than I would have imagined. There is still more to do to make it absolutely complete and I am more than happy to progress with Versent because the do what they say – they deliver!